What You Need to Know About Conversational AI Tools in the Contact Center

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Unlike somewhat vague predictions of artificial intelligence from the previous decade, conversational AI is now offered as part of leading contact center as a service (CCaaS) providers’ core service and is commonplace in many forward-thinking, early-adopting customer service and support functions.

In this guide, you’ll learn everything you need to know about conversational AI, including common features, use cases, and which vendors are providing such a service. Download now to learn more!