Ever wonder how to transform existing customers into your company’s most powerful growth engine? According to Gainsight’s Chief Revenue Officer, Marilee Bear, it starts with one deceptively simple principle: “helping customers get value from your product.”

This 'TechTransformed' episode features Christina Stathopoulos, Founder of Dare to Data, in conversation with Marilee Bear about the dynamic role of customer success.

They discuss the definition of customer success, its transformation from a cost center to a revenue generator, and the impact AI has on customer success strategies.

Tune in to learn how to unlock the potential of customer success as a catalyst for cross-selling and upselling opportunities. Explore how to equip your customer success teams with commercial acumen and harness their potential as a secret weapon for business growth.

Whether you're a CRO looking to optimise revenue or a business leader navigating the AI revolution, this episode offers invaluable insights into the future of customer success.